The online purchase process starts when users add the product to the cart, and it can be considered completed when the product reaches its destination: our e-commerce gains credibility loyalizing the customer with the delivery of the product. YITH WooCommerce Order Tracking is perfect.
Even if you have given the package to the carrier, and designate an external company for the delivery, you still have the responsibility for the shipped product: you will be the person that the customer will contact in case of delay, and yours the e-commerce that will lose credibility, getting negative reviews in the event of a missing delivery.
The best customer service you can offer must go with customers, from the purchase to the moment when, finally, they will get what they have purchased in your online shop. Giving users the freedom to observe the whole delivery process of the product with a single click with the order tracking will simplify the entire sale process, and it will help you manage your customers’ requests.
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