The WooCommerce Support Ticket System (WCSTS) seamlessly integrates into your WooCommerce installation adding a system to mange user and order support tickets!. In this way the Shop admin can easily keep track and give support for order and users issues!
WCSTS extends WooCommerce adding a system to manage support tickets. Via WCSTS can be managed three different ticket types:
Order and User tickets can be submitted by the user directly via frontend pages. Shop admin can manage tickets using the special backend area. Furthermore, the plugin allows email notifications, custom texts, and many other customizations to better personalize the system according to the shop admin’s needs!
Once activated, the plugin seamlessly adds a ticket area in all frontend order details pages (My Account page -> Orders -> select any order). In this special area, the user can submit new tickets request support for that particular order, read the admin replies for the already submitted tickets, and submit new messages.
Optionally the user can also attach one or more files. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system and attachment by default are disabled. Enable them via the Options menu).
Is automatically displayed on the My Account page in its own tab called Personal Ticket Area (text can be customized via the texts menu) and can optionally be displayed on any frontend page by using the special [wcsts_ticket_area] shortcode.
The shop manager can now bind to any product (or variant) a number of questions that a user can ask. Once the product is purchased and the order is paid (or marked as completed), the plugin will automatically open a special Pay Per Ticket by which the admin can keep track of the user questions.
Optionally you can enable files attachment for reply messages and tickets. You can set the file size limit and configure which file types are accepted. Furthermore, thanks to the “chunk upload” system, the plugin allows uploading any file size!
The ticket system can be used also as a File approval system. Thanks to the file chunk upload system, your customers will be able to attach any file size to each ticket (you can, however, limit the number of uploadable files, size, and types).
Would you like to define a set of predefined answers that can be later recalled when managing a ticket? You can! Just access the Predefined answers menu and create them! Those answers will be available to all the admins that will be lately answering the ticket!
Optionally you can also enable the Tiny MCE editor for frontend ticket text areas! In this way, your customers will be able to enter rich texts!
To enable this option just go into the plugin options menu and enable the Enable Tiny mce editor for ticket message area on frontend option.
The shop admin via the backend Ticket system management area will be able to keep track of all the submitted tickets. In the ticket list table, the shop admin can at once retrieve the following info:
Deleting a ticket, the system will delete all its related meta info including attachments! In this way, your server and your DB will be always clean!
Clicking on a ticket, the Admin can edit its info, read customer personal data, download (and delete) attachments and reply to the user.
Optionally you can assign tickets to specific admins users (that have edit_posts capability) and notify them. You can also optionally filter their ticket list in order to display only tickets assigned to them. To do that, just go to the options menu and set the Display all tickets to non Administrator users (admin area) according to your needs.
By selecting the “display all tickets” option, the admins will be able to filter the list displaying only the ticket assigned to them (at the top of the ticket list they will find a filter to do that).
Besides the default Open, In progress, and Closed ticket statuses, the shop admin can define his own custom statuses!
WCSTS plugin allows you to create tickets automatically each time the order hits a particular status! In addition, you can set up the first message to automatically include when the ticket is created.
The plugin allows the shop admin many customizations, as:
The shop admin can customize the following texts:
The plugin is compatible with WPML. To translate dynamic texts, just go to the Text menu, switch languages using the WPML language selector, and input a text. In the case of preselected topics, Remember to create the translations for each language.
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