Woocommerce Support Ticket System

WooCommerce Support Ticket System

The WooCommerce Support Ticket System (WCSTS) seamlessly integrates into your WooCommerce installation adding a system to mange user and order support tickets!. In this way the Shop admin can easily keep track and give support for order and users issues!

THE IDEA

WCSTS extends WooCommerce adding a system to manage support tickets. Via WCSTS can be managed three different ticket types:

1. Order tickets: related to orders issues
2. User tickets: related to users issues
3. New Pay Per Ticket: For more details read the related paragraph

Order and User tickets can be submitted by the user directly via frontend pages. Shop admin can manage tickets using the special backend area. Furthermore, the plugin allows email notifications, custom texts, and many other customizations to better personalize the system according to the shop admin’s needs!

ORDER TICKETS

Once activated, the plugin seamlessly adds a ticket area in all frontend order details pages (My Account page -> Orders -> select any order). In this special area, the user can submit new tickets request support for that particular order, read the admin replies for the already submitted tickets, and submit new messages.
Optionally the user can also attach one or more files. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system and attachment by default are disabled. Enable them via the Options menu).

USER TICKETS

Is automatically displayed on the My Account page in its own tab called Personal Ticket Area (text can be customized via the texts menu) and can optionally be displayed on any frontend page by using the special [wcsts_ticket_area] shortcode.

PAY PER TICKET

The shop manager can now bind to any product (or variant) a number of questions that a user can ask. Once the product is purchased and the order is paid (or marked as completed), the plugin will automatically open a special Pay Per Ticket by which the admin can keep track of the user questions.

FILE ATTACHMENT

Optionally you can enable files attachment for reply messages and tickets. You can set the file size limit and configure which file types are accepted. Furthermore, thanks to the “chunk upload” system, the plugin allows uploading any file size!

USE CASE: FILE APPROVAL SYSTEM

The ticket system can be used also as a File approval system. Thanks to the file chunk upload system, your customers will be able to attach any file size to each ticket (you can, however, limit the number of uploadable files, size, and types).

PREDEFINED ANSWERS

Would you like to define a set of predefined answers that can be later recalled when managing a ticket? You can! Just access the Predefined answers menu and create them! Those answers will be available to all the admins that will be lately answering the ticket!

RICH TEXT AND TINY MCE ON FRONTEND

Optionally you can also enable the Tiny MCE editor for frontend ticket text areas! In this way, your customers will be able to enter rich texts!
To enable this option just go into the plugin options menu and enable the Enable Tiny mce editor for ticket message area on frontend option.

BACKEND MANAGMENT

The shop admin via the backend Ticket system management area will be able to keep track of all the submitted tickets. In the ticket list table, the shop admin can at once retrieve the following info:

1. Type: can be Order or User. It is needed to identify if the ticket is associated with a specific order or to a specific user
2. Associated User/Order id
3. Status: It can be Open, In Progress, or Closed
4. Priority: priorities can be customized using the special menu
5. New message counter: it helps to better identify if a user replied to a ticket
6. Subject: ticket subject
7. Ticekt open date
8. Ticekt last

Deleting a ticket, the system will delete all its related meta info including attachments! In this way, your server and your DB will be always clean!

Clicking on a ticket, the Admin can edit its info, read customer personal data, download (and delete) attachments and reply to the user.

ASSIGN TICKET TO SPECIFIC ADMIN USERS FOR BETTER MANAGEMENT

Optionally you can assign tickets to specific admins users (that have edit_posts capability) and notify them. You can also optionally filter their ticket list in order to display only tickets assigned to them. To do that, just go to the options menu and set the Display all tickets to non Administrator users (admin area) according to your needs.
By selecting the “display all tickets” option, the admins will be able to filter the list displaying only the ticket assigned to them (at the top of the ticket list they will find a filter to do that).

CUSTOM STATUSES

Besides the default Open, In progress, and Closed ticket statuses, the shop admin can define his own custom statuses!

AUTOMATIC ORDER TICKETS

WCSTS plugin allows you to create tickets automatically each time the order hits a particular status! In addition, you can set up the first message to automatically include when the ticket is created.

OPTIONS & CUSTOMIZATIONS

The plugin allows the shop admin many customizations, as:

1. User/Order ticket subject type: The subject can be an open text (with length limit) or a select menu by which the user has to select one of the preselected topics (Use the text menu to configure them)
2. Messages and subject length limit
3. Disable order ticket system: disabling the ticket area will no longer be shown on every order details page. The shop admin will be still able to display the User ticket area using the [wcsts_ticket_area] shortcode
4. Attachments: enable attachments, number of attachable files, size and types
5. Email notification system: enable disable user and/or admin notifications
6. Display ticket status on frontend
7. Allow users to assign a priority to the just created ticket

TEXTS CUSTOMIZATIONS

The shop admin can customize the following texts:

1. New ticket description: displayed on the new ticket box. It could contain various info, like ticket average processing times
2. New ticket “successfully submitted” message: This message is displayed after a ticket has been successfully submitted by the user
3. Notification emails subject and body: All email subjects and messages can be customized.

WPML

The plugin is compatible with WPML. To translate dynamic texts, just go to the Text menu, switch languages using the WPML language selector, and input a text. In the case of preselected topics, Remember to create the translations for each language.

How to Download this Plugin

The method is quite easy, click this link, you will be directed to this theme download tutorial

Get Now WooCommerce Support Ticket System!!