Easily send unique messages directly to customers and vendors. Also allow vendors to message their own customers.
Being able to communicate directly with customers is important. With Easy Digital Downloads Message Addon, this becomes much easier. Easy Digital Downloads Message Addon allows store owners to send messages directly to customers right from within their dashboard.
Send customers unique, direct messages
The customer page in the dashboard is extended to include a new view where a custom, unique message can be crafted and delivered to the customer.
Messages sent to customers and vendors from the dashboard can also include attachments so you can send customers files quickly and conveniently. Easy Digital Downloads Message Addon also integrates with our Amazon S3 extension so files can be selected from your S3 buckets and used as attachments.
Log all unique messages sent to customers
Easy Digital Downloads Message Addon keeps a record of all the messages that have been sent for you to reference in the future. Messages sent to a specific customer are visible on the Message view for that customer and a table of all logged messages is included in Reports – > Logs.
Support for Frontend Submissions
For Frontend Submissions users, this extension is even more useful. Easy Digital Downloads Message Addon has been designed to work perfectly with Frontend Submissions so marketplace store owners can not only communicate better with vendors, but vendors can also be given the ability to message their own customers.
Now, when viewing a vendor in the dashboard, a new view for messaging the vendor directly is included.
Allow vendors to message customers directly
Easy Digital Downloads Message Addon does more than just allow store owners to communicate better with customers. Vendors are also given a messaging form for sending unique emails to customers who’ve purchased their products.
View logged emails
Interested in keeping a record of the emails sent through your digital store? Easy Digital Downloads Message Addon includes settings with which you can select the types of messages to keep a record of. When any of those settings are checked, a log of all messages of the selected type will be stored so that you can view them later. These message types include:
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